Today’s customers are increasingly expecting as straightforward digital interaction as they are used to in their daily lives. Every encounter with a customer brings either added value or causes harm for him and your business. By digitalising the encounter with the customer, you will acquire new data constantly and do better customer service from the customer’s point of view. Touchpoint prioritisation will enable digitalisation on your business’ conditions.$/Day
Caruna Markkinapaikka (marketplace; currently Virtane) helps customers plan and choose the energy solutions best suited for them individually. It brings the consumer, Caruna and Caruna's energy provider partner together to the same platform.
Read more about Virtane on their website.
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Service design of a digital ecosystemSKF wanted to improve customer centricity on a larger scale in its operations. Roadmap for customer experience development and projects supporting it were planned on a global scale.
If you are interested to hear more, contact us.
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Prioritisation of digital servicesThe will to boost cooperation with the customers, process information and enhance processes was the idea behind Outotec’s new customer portal. Coherent digital offering for the customer was ensured with the prioritization of digital services and a roadmap.
If you are interested to hear more, contact us.
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Valmet’s customer portal identifies and combines all its global digital services under one clear user interface and unifies their user experiences.
Read more about Valmet's customer portal on our website.
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Double hitrate and more efficient sales modelLindström ja Roger Studio started working with marketing automation together in the spring of 2017. Since then, salespeople dealing with Lindström’s online leads have experienced their hit rate becoming more than double compared to traditional outbound sales.
Read the customer case story on our website.
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Care models that enhance customer experiencesHelen utilises marketing automation in enhancing customer experience and managing aftersales processes. With it, customer service experience can be improved because prior service information can be used in every customer service situation.
If you are interested to hear more, contact us.
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Proactive customer service through digitalisationCaruna Digital First is a service concept, the focus of which is the improvement of customer service and business in a customer-centric way. Now Caruna’s electricity sales partners get the service they need 24/7 through Caruna’s digital service platform.
If you are interested to hear more, contact us.
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Marketing automation enhancing use of resourcesCommunication with the customers of Alma’s 17 regional newspapers has been centralised through marketing automation. Quality of customer experience increases, when the process is more efficient, and the focus is on the right things.
If you are interested to hear more, contact us.
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Leading with dataMun Fiilis is a mobile application for charting employee experience in real time. It taps into emotional data in long-term human resources and customer experience development, bringing it into daily leadership.
Learn more about Mun Fiilis on our YouTube channel.
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Mobile solution for effortless donationsUnicef took its first step towards a customer-friendlier donation service. With an integration of Mobilepay and CRM, an agile and reliable solution that makes it easy and flexible to donate monthly was created.
If you are interested to hear more, contact us.
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Salesforce Community Cloud offers Valmet’s customers an up-to-date view of relevant information about production, repair and cooperation.
Read more about Valmet's customer portal on our website.