CUSTOMER EXPERIENCE

Services for developing customer experience

Our customers are investing in personal and smart services right now. The best services are created when business, design and smart technologies come together hand in hand, and that's what we do for you. Below you can find examples of our services and customer cases.

.

Digital service platforms

Digital portals Roger Studio services webpageToday’s customers are increasingly expecting as straightforward digital interaction as they are used to in their daily lives. Every encounter with a customer brings either added value or causes harm for him and your business. By digitalising the encounter with the customer, you will acquire new data constantly and do better customer service from the customer’s point of view. Touchpoint prioritisation will enable digitalisation on your business’ conditions.

$/Day

Caruna markkinapaikka Roger Studio

Vision, concept and productization the marketplace of tomorrow

Caruna Markkinapaikka (marketplace; currently Virtane) helps customers plan and choose the energy solutions best suited for them individually. It brings the consumer, Caruna and Caruna's energy provider partner together to the same platform.  

Read more about Virtane on their website.

»

$/Day

SKF-Logo-roger-webService design of a digital ecosystem

SKF wanted to improve customer centricity on a larger scale in its operations. Roadmap for customer experience development and projects supporting it were planned on a global scale.

If you are interested to hear more, contact us.

»

 

$/Day

outotec-logo-roger-webPrioritisation of digital services

The will to boost cooperation with the customers, process information and enhance processes was the idea behind Outotec’s new customer portal. Coherent digital offering for the customer was ensured with the prioritization of digital services and a roadmap. 

If you are interested to hear more, contact us.

»

$/Day

Valmet customer portaali Roger Studio

Concepting and execution of a customer portal

Valmet’s customer portal identifies and combines all its global digital services under one clear user interface and unifies their user experiences. 

Read more about Valmet's customer portal on our website.

»

Marketing and sales digitalisation

Marketing and sales digitalitsation Roger Studio services webpage

By automating sales and marketing processes, you put ease on your customer’s daily life, save time, increase the efficiency of your business, and sell more. This way you turn your marketing and sales into customer service and stand out from the competition. When you digitalise encounters with the customer, you give him customer service in the right channels at the right time – and at its best, things will be taken care of in advance already before the customer has even identified a need.

$/Day

Lindström markkinoinnin automaatio myynti Roger StudioDouble hitrate and more efficient sales model

Lindström ja Roger Studio started working with marketing automation together in the spring of 2017. Since then, salespeople dealing with Lindström’s online leads have experienced their hit rate becoming more than double compared to traditional outbound sales.

Read the customer case story on our website.

»

$/Day

Helen marketing automation Roger StudioCare models that enhance customer experiences

Helen utilises marketing automation in enhancing customer experience and managing aftersales processes. With it, customer service experience can be improved because prior service information can be used in every customer service situation.

If you are interested to hear more, contact us.

»

$/Day

Caruna digital first Roger StudioProactive customer service through digitalisation

Caruna Digital First is a service concept, the focus of which is the improvement of customer service and business in a customer-centric way. Now Caruna’s electricity sales partners get the service they need 24/7 through Caruna’s digital service platform.

If you are interested to hear more, contact us.

»

$/Day

Almamedia markkinoinnin automaatio Roger StudioMarketing automation enhancing use of resources

Communication with the customers of Alma’s 17 regional newspapers has been centralised through marketing automation. Quality of customer experience increases, when the process is more efficient, and the focus is on the right things.

If you are interested to hear more, contact us.

»

Technology and data solutions

mf-dashboard

The world is full of technological solutions. By making the right choices, you will get a support pillar for encounters with the customer as well as sales and marketing management. You will ease your own and your customer’s everyday life because you can predict his needs, simplify processes and reduce the amount of manual labour.

.

$/Day

HOK-Elanto Mun Fiilis data teknologia Roger StudioLeading with data

Mun Fiilis is a mobile application for charting employee experience in real time. It taps into emotional data in long-term human resources and customer experience development, bringing it into daily leadership.



Learn more about Mun Fiilis on our YouTube channel.

»

$/Day

Unicef Mobile pay CRM Roger StudioMobile solution for effortless donations

Unicef took its first step towards a customer-friendlier donation service. With an integration of Mobilepay and CRM, an agile and reliable solution that makes it easy and flexible to donate monthly was created.

If you are interested to hear more, contact us.

»

$/Day

 

Retail and online store meet the customer

We can combine customer data from different storefronts and even different brands into one place so that it always benefits the customer. Master data solutions (MDM & CDM) and modern sales and marketing cloud solutions are used in the execution.

If you are interested to hear more, contact us.

»

$/Day

Teknologia ja Data Valmet Salesforce Roger Studio

Data brought to life in a customer portal

Salesforce Community Cloud offers Valmet’s customers an up-to-date view of relevant information about production, repair and cooperation.



Read more about Valmet's customer portal on our website.

»