Roger’s mission is to build world-class customer and service experiences, and to support customers in the midst of digital transformation. In today’s world, we believe that better and more productive business is built through unique contact with the customers. Contact that makes the end customer smile spontaneously, when running errands is truly effortless for him and he’s considered as an individual.
Roger Studio’s story started over 20 years ago, when two sister companies, ICMI and IPSS, worked alongside one another. ICMI was specialized in the strategic questions concerning customer management, whereas IPSS was was specialized in customer management solutions. The two companies operated side by side until 2005, when they merged into one company and changed their name to Steeri. A few years ago, we put effort into our design expertise and established a team of service designers to support business and technology. Design thinking became the cornerstone of the renewed company. To reinforce the new customer-centric identity, a new name was chosen based on our customers’ decision – Roger Customer Experience Studio. Roger is a customer experience development studio, where three principles work together: business, design and technology. Roger refers to our agile and courageous way of work, with the customer and end user always in mind. The Roger way, Roger that.
Roger Studio Values
Received, understood and ready for action. “Roger that” is familiar from the lunar missions of the ‘60s.
“Roger that” continues to have special meaning for us. We listen, we understand our customers’ needs and we act to build brilliant customer experience solutions that enhance customers' business performance. We are committed and we take great care in everything we do.
Roger that. Consider it done.
Respect and transparency
We have the Finnish “reilu” attitude. It’s about honesty, openness and instinctively doing the right thing.
We value everyone’s knowledge and professionalism and respect each other and our partners. You can grow and develop with Roger by just being yourself.
A better tomorrow
We put our heart and soul into making solutions that are sustainable and have a positive impact on our customers' daily lives. It’s how we create lasting customer relationships that support growth, profitability and a better tomorrow.
We all take responsibility and commit to our shared way of working. Monitoring and developing well-being at work is important to us because our success is built by every Roger employee.
Our customers are now investing in personal and smart services. The best services are born, when business understanding, service design and smart technologies come together. We put these things together in the bigger picture coherently. Below you can find examples of our services and customer cases.